Policies

Booking Policies
Cancellation Policies
Payment Policies
Privacy Policies


Booking Policies

Advance Booking

If you want to reserve a room or bed less than 48 hours before you plan to arrive in Victoria, you should call toll-free 1-888-888-4180 to make a reservation. The further in advance you book, the better chance you have of getting the room or bed you want, especially May to October and every Saturday.

Group Bookings

Our groups policy applies to groups larger than six people.  Group reservations must be processed by our office. To contact our office, call us between 11am – 5pm Pacific Standard Time at 1-888-888-4180, or email us anytime: info[at]oceanisland.com. You can also fill out the Group Reservation Request form on our Groups page.

We’ll need a few days to assess whether we can accommodate your group, but we can try to let you know right away if necessary.

We require full payment for group bookings at or soon after the reservation is made. This can be done by PayPal, or direct deposit into our bank account, if time permits. Processing fees may apply.

We suggest groups book as far in advance as possible, especially for stays during weekends and between May 20th to September 20th. All our other policies apply to groups. We may make exceptions for groups on an individual basis, so let us know if you require an exception.

Extra Beds in Rooms

If you’re booking an entire dorm and you need to squeeze an extra person in, we can usually bring in a roll-away bed for $18.50 per night or extra mattress for $14.00 per night.

If you want to add an extra person to a Standard Double Room (with or without sink), a Group/Family Room, or a Garden Suites we can bring in a roll-away bed for $18.50 per night or extra mattress for $14.00 per night.
Please note all of our Garden Suites have a roll-out couch.

Please note that we have a limited number of roll-away beds and extra mattresses, so if you want one, please let us know when you make your reservation.

Kids Stay Policy

Kids 11 years of age or younger generally stay for free in private rooms. In a Double Room, a child can either stay in the double bed or we can bring in a roll-away bed at no extra cost. Note: roll-away beds must be requested in advance, we have a limited number and they will not fit in Mini Double Rooms.

In Group/Family Rooms, the minimum charge is for three people, even if there are fewer than three adults. However, you can pack as many children in there, at no extra charge, as you want – within reason. If you are staying in a Group/Family Room and need an extra bed for a child, we can bring one in for free, but please let us know when you make your reservation.

If you are staying at our Garden Suites a crib and a high chair are available upon request for infants, and all suites come with a roll-out couch for extra bed space.

Pet Policy

Sorry, pets are not permitted at Ocean Island Inn. However, the Ocean Island Suites are pet friendly. Please click here for more details.

Holidays

  • January 1, 2015: New Year’s Day
  • February 9, 2015: Family Day
  • April 3, 2015: Good Friday
  • May 18, 2015: Victoria Day
  • July 1, 2015: Canada Day
  • August 3, 2015: B.C. Day
  • September 7, 2015: Labour Day
  • October 12, 2015: Thanksgiving
  • November 11, 2015: Remembrance Day
  • December 25, 2015: Christmas Day

Cancellation Policies

General Cancellation

We have a 1-day cancellation policy. This means that you must let us know before 18:00 (6pm) the day before your arrival if you need to cancel, otherwise you will be charged for one night.

If you reserved a Queen Room for more then 7 nights, or Garden Suite for more than 3 nights, a 14 day cancellation policy applies and a 50% deposit is required. Our office staff will contact you within 24 hours regarding the deposit.

Group Cancellation Policy

If you let us know by 6pm 14 days prior to your date of arrival, we will give you a full refund. There are no refunds if a cancellation is made less than 14 days prior to your date of arrival.

For more information about Group Bookings, please visit our Groups page.

No-Show Policy

If you do not arrive by the latest check-in time that you have given us, your reservation will be cancelled and your credit card will be charged for one night’s stay.You can call us any time to change your latest check-in time if you think that you are going to arrive later.

Early Check Out Policy

Once you have checked in, there are no refunds for early checkouts. If you decide to shorten your stay, you may still do so, but we won’t be able to provde you with a refund for any remaining nights.

Payment Policies

Methods of Payment

We accept: cash, Visa, Mastercard, American Express, Interac/debit, paypal and travellers cheques. We do accept American dollars, but no denominations larger than a $20 bill please! Also, we do not accept old Canadian $100 notes.

A credit card is required to stay at Ocean Island Suites. Please make sure that you enter your credit card number correctly and that it’s a valid card that’s not expired or maxed out. We will check the number, and if it’s not valid we won’t be able to process your reservation.

VISA/DEBIT: Please note we do not accept VISA Debit cards to hold reservations. Even if your confirmation goes through it will not be valid. Please cancel your reservation and make another with a valid credit card.

Currency

All our prices are in Canadian dollars. To convert our prices into other currencies, use an online currency converter like http://www.xe.com

Deposits

If you reserved a Queen Room for more than 1 week or Garden Suite for more than 3 nights, a 14 day cancellation policy applies and a 50% deposit is required. Our office staff will contact you within 24 hours regarding the deposit.

We charge a $10 key deposit per set of room keys. The deposit is refunded upon check-out when you return your keys. We ask that this be paid in either cash or debit.

We charge an $8 deposit for each towel or lock (for our secure metal lockers), $7 of which is refunded when you give back the towel or lock, which means you’re renting them for $1. You may also keep them if you want (but you won’t get your deposit back).

There are no deposits required for towels or keys at Ocean Island Suites, and no towel deposit for the Queen Room with Ensuite Bathroom.

We sell new Ikea travel alarm clocks with the battery included. We offer this instead of a wake-up call service to avoid misunderstandings leading to you missing your transcontinental non-refundable flight.

Tax Information

These are the tax laws as applied to all accommodation in British Columbia.

  • Rooms between $20.01 and $30 will be taxed at 5%  ($140.01 to $210 per week, $280 to $420 per 2 weeks or less, or $560.01-$620.01 to $840-$930 per month or less, depending on the number of days in the month)
  • Rooms over $30 will be taxed at 15%, most of which is charged to most goods and services in Canada. 2% of this is Municipal and Provincial Hotel Room Tax, which is applied to all accommodations in British Columbia.
  • There is no tax on stays of one month or more. If you book a stay of one month or more in advance, the whole stay is tax-free. However if, for example, you book a week, then extend for two weeks, then extend for another two weeks, only the portion of your stay that surpasses the one month mark would be tax-free. If you extend further than that, your accommodation would also be tax-free.
  • Accommodations of $20 or less per night ($140 per week, $280 per 2 weeks, or $560-$620 per month, depending on the number of days in the month) are not subject to any tax at all.

Privacy Policy

Here at the Ocean Island Inn | Backpackers | Suites, we understand that privacy is important to you and are committed to maintaining high standards for the protection of your personal information. We want your experience online to be as enjoyable and safe as possible. This policy describes how Ocean Island handles your personal information generally and when you use the site.

Ocean Island will not collect sensitive information about you such as details of your race, political beliefs, religion or health.

When making a reservation at the Ocean Island it is necessary to have information in order to identify you, contact you and to process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, credit card number and expiration date, and language preference.

From time to time, we offer packages or other services that involve third parties. If you wish to take advantage of such a package or service your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request.

At Ocean Island, we provide comment cards for our guests to fill out with their comments on our services. Information provided to us in such a fashion will be used solely for the purpose of recording your comments, communicating with you in respect of them, reviewing them with the subject staff, for the purposes of recognizing employees for excellence of service delivery and for developing improvements in service.

Personal information will be disclosed only in a few limited circumstances: to a third party involved in supplying the guest with the services that they have purchased to the extent necessary to allow the supply of services and processing of the transaction; to an agent of public authority when it is reasonably necessary to assist an enforcement body or to lessen or prevent a threat to individual or public health or safety.

This web site contains links to external sites, the use of information or privacy provided by the owner of the linked site is in no way subject to this privacy policy. The Ocean Island Backpackers Inn takes no responsibility for the practices and policies of any web sites accessible from our site.

Be assured that every reasonable step is taken to ensure the security of personal information from such risks as loss, destruction, unauthorized access or use, unauthorized modification or disclosure.

If you have any questions or concerns, please contact us.