Ocean Island Policies
GENERAL CANCELLATION POLICY: We have a 1-day cancellation policy. This means that you must let us know before 6 pm (18:00) the day before your arrival if you need to cancel. Cancellations made after this period are subject to a cancellation fee of 1 Night’s Stay.
REFUNDS POLICY: We do not offer refunds after check-in and we cannot offer any refunds related to Covid-19.
VALID GOVERNMENT-ISSUED PHOTO ID is required for all guests. If you make a reservation and arrive without valid ID, your reservation will need to be cancelled and you will be charged for one night's stay as the room was held for you.
PRE-AUTHORIZATION: A valid credit card is required to hold a reservation and it will be pre-authorized before your arrival. If this pre-authorization is declined and we are unable to reach you, your reservation will be cancelled. Upon arrival, your credit card may be pre-authorized for $100.00 for incidentals.
STAY DEPOSIT: All guests are required to present a valid credit card in the guest's name to be preauthorized for $100, or pay a $100 stay deposit (debit or cash) upon arrival. If you book a room and do not meet this requirement upon check-in, your reservation will be cancelled and we will still have to charge you for one night's stay.
VISA DEBIT, MASTERCARD DEBIT, PREPAID CARDS: Are not accepted to hold reservations. Even if your confirmation goes through it will not be valid. Please cancel your reservation and make another with a valid credit card.
LATEST TIME OF ARRIVAL / NO-SHOW POLICY: Check in is available from 4 pm to 9 pm. Please arrange in advance if you plan to check in later than 9 pm. Reservations that have not arrived by 9 pm and have not made prior arrangements with us will be cancelled and charged for 1 night as per our cancellation policy. Contact us any time to change your latest time of arrival.
REGISTRATION: You will receive a text or email from us prior to arrival with instructions to read and e-sign our registration card. Note that this is mandatory for a quick and easy check-in.
CHECK-IN: Check-in time is 4 pm. Should you arrive earlier, we would be happy to store your luggage so you can go out and explore the city. You will receive a text/email the day before check in asking you to read and sign our policies in advance. This will help you have a quick and easy check in upon arrival.
PARKING: Limited parking on-site $15/day available on a first come, first served basis & unlimited parking 100m away at Johnson Street Parkade.
MULTIPLE DORM BEDS: Please note that if you are booking multiple dorm beds we cannot guarantee they will be in the same room.
QUEEN ROOMS: For reservations of 7 nights or more in a Queen room with ensuite, a 50% deposit is required. If you reserved a Queen Room with an ensuite for more than 7 nights, a 14-day cancellation policy applies. If cancelled within these 14 days, the 50% deposit will be lost. Our office staff will be contacting you within 24 hours if this is applicable.
ACCESSIBILITY: Our four-floor historic building does not have an elevator, however, baggage assistance is available.
METHODS OF PAYMENT: We accept: Cash, Visa, Mastercard, Debit, PayPal and American dollars $20 bills or lower.
MINIMUM AGE: All guests must be at least 16 years of age, or accompanied by an adult.
RESPECT POLICY: In order to ensure a comfortable environment for all of our guests and staff, Ocean Island has a zero tolerance policy for disrespect and rudeness. Any guest who fails to follow this policy will be immediately checked out without a refund.
TOWELS, LOCKS & OTHER ITEMS: Keys, towels, locks and other items are provided at the front desk. We charge a $10 deposit for each towel or lock (for our secure metal lockers), which is refunded when you give back the towel or lock. You may also keep them if you want (but you won't get your deposit back). There are no deposits required for towels or keys at Ocean Island Suites, and no towel deposit for the Queen Room with Ensuite Bathroom. Any lost items will result in charges on the credit card provided.
STORAGE: In-room storage is available for dorm rooms, as well as secure overflow storage in hallway lockers. For additional storage please ask our front desk staff about our secure basement storage.
24/7 FRONT DESK: Our front desk staff are available 24/7 to answer any questions or concerns. Services may be limited between 11 pm and 7 am and deposits may not always be able to be refunded during this time period. Please note a survey will be emailed to you after your stay, and we value your feedback.
GROUP BOOKINGS: Our group policy applies to groups larger than six people. Group reservations must be processed by our office. To contact our office, call us at 1-888-888-4180, or email us anytime: info[at]oceanisland.com. You can also fill out the Group Reservation Request at www.oceanisland.com/group-booking
We'll need some time to assess whether we can accommodate your group, but we can try to let you know right away if necessary.
We require full payment for group bookings at the time of or soon after the reservation is made. This can be done by PayPal, or direct deposit into our bank account. Processing fees may apply.
We suggest groups book as far in advance as possible, especially for stays during weekends and between May 20th to September 20th. All our other policies apply to groups. We may make exceptions for groups on an individual basis, so let us know if you require an exception.
GROUP CANCELLATION POLICY: If you let us know by 6 pm, 14 days prior to your date of arrival, we will give you a full refund. There are no refunds if a cancellation is made less than 14 days prior to your date of arrival.
For more information about Group Bookings, please visit our www.oceanisland.com/group-booking.
EXTRA BEDS IN ROOMS: If you're booking an entire dorm and you need to squeeze an extra person in, we can usually bring in a roll-away bed or extra mattress for an additional fee.
If you want to add an extra person to a Small Double Room (with or without sink), a Group/Family Room, or a Garden Suites we can bring in a roll-away bed or extra mattress for an additional fee.
Please note that we have a limited number of roll-away beds and extra mattresses, so if you want one, please let us know when you make your reservation.
KIDS STAY POLICY: Kids 11 years of age or younger stay for free in private rooms. In a Double Room, a child can either stay in the double bed or we can bring in a roll-away bed at no extra cost. Note: roll-away beds must be requested in advance, we have a limited number and they will not fit in Micro Double Rooms. A crib is available upon request at the Inn and Suites.
GROUP/FAMILY ROOMS: In Group/Family Rooms, the minimum charge is for three people, even if there are fewer than three adults. However, you can pack as many children in there, at no extra charge, as you want - within reason. If you are staying in a Group/Family Room and need an extra bed for a child, we can bring one in for free, but please let us know when you make your reservation.
PET POLICY: Sorry, pets are not permitted at Ocean Island Inn. However, the Ocean Island Suites are pet friendly. Please visit www.oisuites.com for more details.
CURRENCY: All our prices are in Canadian dollars. To convert our prices into other currencies, use an online currency converter like http://www.xe.com
TAX INFORMATION: These are the tax laws as applied to all accommodation in British Columbia.
Rooms between $20.01 and $30 will be taxed at 5% ($140.01 to $210 per week, $280 to $420 per 2 weeks or less, or $560.01-$620.01 to $840-$930 per month or less, depending on the number of days in the month)
Rooms over $30 will be taxed at 16%, most of which is charged to most goods and services in Canada. 2% of this is Municipal and Provincial Hotel Room Tax, which is applied to all accommodations in British Columbia.
There is no tax on stays of one month or more. If you book a stay of one month or more in advance, the whole stay is tax-free. However if, for example, you book a week, then extend for two weeks, then extend for another two weeks, only the portion of your stay that surpasses the one month mark would be tax-free. If you extend further than that, your future, ongoing accommodation would also be tax-free.
Accommodations of $20 or less per night ($140 per week, $280 per 2 weeks, or $560-$620 per month, depending on the number of days in the month) are not subject to any tax at all.
Here at the Ocean Island Inn | Backpackers | Suites, we understand that privacy is important to you and we are committed to maintaining high standards for the protection of your personal information. We want your experience online to be as enjoyable and safe as possible. This policy describes how Ocean Island handles your personal information generally and when you use the site. Ocean Island will not collect sensitive information about you such as details of your race, political beliefs, religion or health.
When making a reservation at the Ocean Island it is necessary to have information in order to identify you, contact you and to process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, credit card number and expiration date, and language preference.
After your stay at Ocean Island, you will receive an online guest experience survey to your email. Should you choose to participate, the information provided to us in such a fashion will be used solely for the purpose of recording your comments, communicating with you in respect of them, reviewing them with the subject staff, for the purposes of recognizing employees for excellence of service delivery and for developing improvements in service.
Personal information will be disclosed only in a few limited circumstances: to a third party involved in supplying the guest with the services that they have purchased to the extent necessary to allow the supply of services and processing of the transaction; to an agent of public authority when it is reasonably necessary to assist an enforcement body or to lessen or prevent a threat to individual or public health or safety.
Please note that we also use a 3rd-party communication app.
Be assured that every reasonable step is taken to ensure the security of personal information from such risks as loss, destruction, unauthorized access or use, unauthorized modification or disclosure.
If you have any questions or concerns, please contact us at info[at]oceanisland.com.