Ocean Island Policies
Government-Issued Photo ID
All guests must be at least 16 years of age and reside outside of the Greater Victoria area and will need to have a valid, government-issued photo ID. If you book a room and do not meet these requirements upon check-in we will still have to charge you for one night's stay as we have kept the room or bed for you.
We may require to pre-authorize your credit card on the day of or the day before your reservation. If this pre-authorization is declined your reservation will be cancelled.
Our group policy applies to groups larger than six people. Group reservations must be processed by our office. To contact our office, call us at 1-888-888-4180, or email us anytime: info[at]oceanisland.com. You can also fill out the Group Reservation Request form on our Groups page.
We'll need some time to assess whether we can accommodate your group, but we can try to let you know right away if necessary.
We require full payment for group bookings at the time of or soon after the reservation is made. This can be done by PayPal, or direct deposit into our bank account. Processing fees may apply.
We suggest groups book as far in advance as possible, especially for stays during weekends and between May 20th to September 20th. All our other policies apply to groups. We may make exceptions for groups on an individual basis, so let us know if you require an exception.
Extra Beds in Rooms
If you're booking an entire dorm and you need to squeeze an extra person in, we can usually bring in a roll-away bed or extra mattress for an additional fee.
Please note that we have a limited number of roll-away beds and extra mattresses, so if you want one, please let us know when you make your reservation.
Kids Stay Policy
Kids 11 years of age or younger stay for free in private rooms. In a Double Room, a child can either stay in the double bed or we can bring in a roll-away bed at no extra cost. Note: roll-away beds must be requested in advance, we have a limited number and they will not fit in Micro Double Rooms.
In Group/Family Rooms, the minimum charge is for three people, even if there are fewer than three adults. However, you can pack as many children in there, at no extra charge, as you want - within reason. If you are staying in a Group/Family Room and need an extra bed for a child, we can bring one in for free, but please let us know when you make your reservation.
A crib is available upon request at the Inn and Suites.
Sorry, pets are not permitted at Ocean Island Inn. However, the Ocean Island Suites are pet friendly. Please click here for more details.
We have a 1-day cancellation policy. This means that you must let us know before 18:00 (6pm) the day before your arrival if you need to cancel, otherwise you will be charged for one night.
If you reserved a Queen Room for more than 7 nights, or Garden Suite for more than 3 nights, a 14 day cancellation policy applies and a 50% deposit is required. Our office staff will contact you within 24 hours regarding the deposit.
Group Cancellation Policy
If you let us know by 6pm, 14 days prior to your date of arrival, we will give you a full refund. There are no refunds if a cancellation is made less than 14 days prior to your date of arrival.
For more information about Group Bookings, please visit our Groups page.
If you do not arrive by the latest check-in time that you have given us, your reservation will be cancelled and your credit card will be charged for one night's stay. You can call us any time to change your latest check-in time if you think that you are going to arrive later.
Early Check Out Policy
Once you have checked in, there are no refunds for early checkouts. If you decide to shorten your stay, you may still do so, but we won't be able to provide you with a refund for any remaining nights.
Methods of Payment
We accept: cash, Visa, Mastercard, American Express, Interac/debit, paypal and travellers cheques. We do accept American dollars, but no denominations larger than a $20 bill please! Also, we do not accept old Canadian $100 notes.
A credit card is required to reserve at Ocean Island. Please make sure that you enter your credit card number correctly and that it's a valid card that's not expired or maxed out. We will check the number, and if it's not valid we will not be able to process your reservation. However, if you wish to stay with us and do not have a credit card, we can accept payment for the first night of the reservation to hold the room, as well as a $50 cash deposit upon check in in lieu of a credit card. This must be paid in person at Ocean Island and we cannot hold a room for you without this payment.
Credit/Debit: Please note we do not accept Credit/Debit cards (such as a Visa Debit) to hold reservations. Even if your confirmation goes through it will not be valid. Please cancel your reservation and make another with a valid credit card.
All our prices ar
e in Canadian dollars. To convert our prices into other currencies, use an online currency converter like http://www.xe.com
We charge a $10 deposit for each towel or lock (for our secure metal lockers), which is refunded when you give back the towel or lock. You may also keep them if you want (but you won't get your deposit back).
These are the tax laws as applied to all accommodation in British Columbia.
- Rooms between $20.01 and $30 will be taxed at 5% ($140.01 to $210 per week, $280 to $420 per 2 weeks or less, or $560.01-$620.01 to $840-$930 per month or less, depending on the number of days in the month)
- Rooms over $30 will be taxed at 16%, most of which is charged to most goods and services in Canada. 2% of this is Municipal and Provincial Hotel Room Tax, which is applied to all accommodations in British Columbia.
- There is no tax on stays of one month or more. If you book a stay of one month or more in advance, the whole stay is tax-free. However if, for example, you book a week, then extend for two weeks, then extend for another two weeks, only the portion of your stay that surpasses the one month mark would be tax-free. If you extend further than that, your future, ongoing accommodation would also be tax-free.
Accommodations of $20 or less per night ($140 per week, $280 per 2 weeks, or $560-$620 per month, depending on the number of days in the month) are not subject to any tax at all.
Here at the Ocean Island Inn | Backpackers | Suites, we understand that privacy is important to you and are committed to maintaining high standards for the protection of your personal information. We want your experience online to be as enjoyable and safe as possible. This policy describes how Ocean Island handles your personal information generally and when you use the site.
Ocean Island will not collect sensitive information about you such as details of your race, political beliefs, religion or health.
When making a reservation at the Ocean Island it is necessary to have information in order to identify you, contact you and to process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, credit card number and expiration date, and language preference.
From time to time, we offer packages or other services that involve third parties. If you wish to take advantage of such a package or service your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request.
At Ocean Island, we provide comment cards for our guests to fill out with their comments on our services. Information provided to us in such a fashion will be used solely for the purpose of recording your comments, communicating with you in respect of them, reviewing them with the subject staff, for the purposes of recognizing employees for excellence of service delivery and for developing improvements in service.
Personal information will be disclosed only in a few limited circumstances: to a third party involved in supplying the guest with the services that they have purchased to the extent necessary to allow the supply of services and processing of the transaction; to an agent of public authority when it is reasonably necessary to assist an enforcement body or to lessen or prevent a threat to individual or public health or safety.
Be assured that every reasonable step is taken to ensure the security of personal information from such risks as loss, destruction, unauthorized access or use, unauthorized modification or disclosure.
If you have any questions or concerns, please contact us.