General Cancellation Policy
We have a 1-day cancellation policy. This means that you must let us know before 6 pm (18:00) the day before your arrival if you need to cancel. Cancellations made after this period are subject to a cancellation fee of 1 Night's Stay.
Refunds Policy
We do not offer refunds after check-in.
Valid Government-Issued Photo ID
Valid government-issued photo ID is required for all guests and a valid credit card in the guest's name or $100 stay deposit (debit or cash) upon arrival. If you book a room and do not meet these requirements upon check-in, your reservation will be cancelled and we will still have to charge you for one night's stay. If you make a reservation and arrive without valid ID, your reservation will need to be cancelled and you will be charged for one night's stay as the room was held for you.
Pre-Authorization
A valid credit or debit card is required to hold a reservation and it will be pre-authorized before your arrival. If this pre-authorization is declined and we are unable to reach you, your reservation will be cancelled. If you do not have a valid card that can be pre-authorized, please contact us to hear about other booking options.
Stay Deposit
All guests are required to present a valid credit card in the guest's name to be preauthorized for $100, or pay a $100 stay deposit (debit or cash) upon arrival. If you book a room and do not meet this requirement upon check-in, your reservation will be canceled and we will still have to charge you for one night's stay.
Latest Time of Arrival / No-Show Policy
Check-in is available from 4 pm to 9 pm. Please let us know in advance if you plan to check in later than 9 pm. Reservations that have not arrived by 9 pm and have not made prior arrangements with us will be cancelled and charged for 1 night as per our cancellation policy. Contact us any time to change your latest time of arrival.
Check-In & Check-Out
Check-in time is 4 pm. Should you arrive earlier, we would be happy to store your luggage so you can go out and explore the city.
Room Policies
Multiple Dorm Beds
Please note that if you are booking multiple dorm beds we cannot guarantee they will be in the same room.
Queen Rooms
For reservations of 7 nights or more in a Queen room with ensuite, a 50% deposit is required. If you reserved a Queen Room with an ensuite for more than 7 nights, a 14-day cancellation policy applies. If cancelled within these 14 days, the 50% deposit will be lost. Our office staff will be contacting you within 24 hours if this is applicable.
Extra Beds in Rooms
If you're booking an entire dorm and you need to squeeze an extra person in, we can usually bring in a roll-away bed or extra mattress for an additional fee. If you want to add an extra person to a Small Double Room (with or without sink), a Group/Family Room, we can bring in a roll-away bed or extra mattress for an additional fee. Please note that we have a limited number of roll-away beds and extra mattresses, so if you want one, please let us know when you make your reservation.
Kids Stay Policy
Kids 11 years of age or younger stay for free in private rooms. In a Double Room, a child can either stay in the double bed or we can bring in a roll-away bed at no extra cost. Note: roll-away beds must be requested in advance, we have a limited number and they will not fit in Micro Double Rooms. A crib is available upon request at the Inn.
Group/Family Rooms
In Group/Family Rooms, the minimum charge is for four people, even if there are fewer than four adults. However, you can pack as many children in there, at no extra charge, as you want — within reason. If you are staying in a Group/Family Room and need an extra bed for a child, we can bring one in for free, but please let us know when you make your reservation. Please note we cannot accommodate all requests.
Group Bookings
Our group policy applies to groups larger than six people. Group reservations must be processed by our office. To contact our office, call us at 1-888-888-4180, or email us anytime at info@oceanisland.com. You can also fill out the Group Reservation Request on our website.
We require full payment for group bookings at the time of or soon after the reservation is made. This can be done by PayPal. Processing fees may apply. We suggest groups book as far in advance as possible, especially for stays during weekends and between May 20th to September 20th. We may make exceptions for groups on an individual basis, so let us know if you require an exception.
Group Cancellation Policy
If you let us know by 6 pm, 14 days prior to your date of arrival, we will give you a full refund. There are no refunds if a cancellation is made less than 14 days prior to your date of arrival.
General Information
Parking
Limited parking on-site at $15/day is available on a first come, first served basis. Unlimited parking is also available 100m away at Johnson Street Parkade.
Accessibility
Our four-floor historic building does not have an elevator, however, baggage assistance is available.
Methods of Payment
We accept: Cash, Visa, Mastercard, American Express, Debit, PayPal, and American dollars ($20 bills or lower).
Minimum Age
All guests must be at least 16 years of age, or accompanied by an adult.
Respect Policy
In order to ensure a comfortable environment for all of our guests and staff, Ocean Island has a zero tolerance policy for disrespect and rudeness. Any guest who fails to follow this policy will be immediately checked out without a refund.
Towels, Locks & Other Items
Keys, towels, locks and other items are provided at the front desk. We charge a $10 deposit for each towel or lock (for our secure metal lockers), which is refunded when you give back the towel or lock. You may also keep them if you want (but you won't get your deposit back). No towel deposit is charged for the Queen Room with Ensuite Bathroom. Any lost items will result in charges on the credit card provided.
Storage
In-room storage is available for dorm rooms, as well as secure overflow storage in hallway lockers. For additional storage please ask our front desk staff about our secure basement storage.
24/7 Front Desk
Our front desk staff are available 24/7 to answer any questions or concerns. Services may be limited between 11 pm and 7 am and deposits may not always be able to be refunded during this time period. Please note a survey will be emailed to you after your stay, and we value your feedback.
Currency & Tax Information
Currency
All our prices are in Canadian dollars. To convert our prices into other currencies, use an online currency converter like xe.com.
Tax Information
These are the tax laws as applied to all accommodation in British Columbia:
- Accommodations of $20 or less per night are not subject to any tax.
- Rooms between $20.01 and $30 per night will be taxed at 5%.
- Rooms over $30 per night will be taxed at 16%, which includes a 2% Municipal and Provincial Hotel Room Tax applied to all accommodations in British Columbia.
- There is no tax on stays of one month or more. If you book a stay of one month or more in advance, the whole stay is tax-free.
Privacy Policy
Here at Ocean Island Inn, we understand that privacy is important to you and we are committed to maintaining high standards for the protection of your personal information. Ocean Island will not collect sensitive information about you such as details of your race, political beliefs, religion or health.
When making a reservation, we collect information necessary to identify you, contact you, and process your purchase. This typically includes your name, address, phone number, email address, credit card number and expiration date, and language preference.
After your stay, you will receive an online guest experience survey. Should you choose to participate, the information provided will be used solely for recording your comments, communicating with you, reviewing feedback with staff, recognizing employees for excellence, and developing service improvements.
Personal information will be disclosed only in limited circumstances: to a third party involved in supplying services you have purchased, or to an agent of public authority when reasonably necessary to assist an enforcement body or to lessen a threat to individual or public health or safety.
Every reasonable step is taken to ensure the security of your personal information from loss, destruction, unauthorized access, modification, or disclosure. If you have any questions or concerns, please contact us at info@oceanisland.com.