Frequently Asked Questions
You can either call us at 1-250-385-1788 or toll-free from anywhere in North America at 1-888-888-4180, or email us at info[at]oceanisland.com to find out our availability.
All of our rooms have rates for both single and double occupancy (excluding Group/Family Rooms, which have rates for 3, 4 or 5 people): check the price chart on each individual room page to see the exact prices.
You need to show us a valid government-issued photo ID: passport, driver’s license, provincial or state identification, etc.
We’re in downtown Victoria, just one block away from City Hall, on the corner of Pandora Avenue and Blanshard Street. Visit our Directions & Contact page for more information.
Save-On Foods Memorial Arena: about a 5 minute walk.
BC Ferries / Victoria Airport: 30 minute drive, 1 hour by bus.
Butchart Gardens: about a 45 minute public bus ride or 30 minute drive.
Chinatown: about a 5 minute walk.
Market Square: about a 5 minute walk.
Royal BC Museum & IMAX: about a 15 minute walk.
Victoria Bus Depot: about a 15 minute walk.
Empress Hotel: about a 15 minute walk.
Inner Harbour: about a 15 minute walk.
Legislative Buildings: about a 20 minute walk.
Check-out time is 11am.
We are able to offer discounted accommodation and food & drinks for those employed in one of our casual positions. This is a great opportunity for those looking to save some money while traveling. Find out more information on our casual employment page.
Information of working permits/visas can be found on the Citizenship and Immigration Canada website: http://www.cic.gc.ca.
If you are interested in a working holiday visa to Canada, there is a wealth of information on the Internet about the specific requirements for your country. Your first stop should be International Experience Canada, a government website with tons of information about obtaining a Working Holiday visa.
And be sure to take a look at the SWAP program.
To make a reservation online or on the phone, we require a credit card to hold your bed or room. When you arrive you can pay by any method you want: cash, credit card, bank card or traveler’s cheques. If you’re in Victoria, you can book your room in person and pay upfront. That way it is reserved for you and you do not need to use a credit card to hold it. Alternate arrangements may be possible. Contact our office for more details: info[at]oceanisland.com.
No, we ask for your credit card information only to hold your bed or room. The only time we would charge it is if you are a no-show: in other words, if you book a room and don’t show up, and don’t cancel the reservation by 6pm the day before your arrival. If you do not arrive by the latest check-in time that you have given us, your reservation will be cancelled and your credit card will be charged for one night’s stay… but you can call us any time to change your latest check-in time if you think that you are going to arrive later. Click here to read our booking policies.
We have an in-house licensed café lounge, open 5pm to 11pm, where you can get a tasty meal and a cold beer for a really good price. The Front Desk also has food for sale: things like muffins, fruit, sandwiches, wraps and cereal. If you’re the type who likes to cook their own meals, visit our Victoria Guide to see a list of the grocery stores closest to Ocean Island.